/ I made an order but did not receive an order confirmation email.
Please check your junk folder for an order confirmation email. Otherwise, write to us at hello@thewillababy.com and we’ll be most happy to assist you.
/ I received the wrong order.
We are sorry to have made a mistake - write to us at
/ Can I cancel my order?
Yes, you may cancel your order within 60 minutes and receive a refund - write to us at
If you are eligible for a refund, the amount will be refunded via the original mode of payment within 2 business days. Once the refund has been processed, it will take another 2-3 business days to appear in your bank transaction history.
If you are eligible for a refund, the amount will be refunded via the original mode of payment within 2 business days. Once the refund has been processed, it will take another 2-3 business days to appear in your bank transaction history.
/ I would like to add more products to my existing order.
You may cancel your existing order (see above) and make an entirely new order. We are however unable to guarantee that items remain in stock while you place a new order.
/ Can you combine my orders and ship them together?
Unfortunately we are unable to do so. Each order at The Willa Baby is processed individually and in queue. We are regretfully unable to combine orders.
/ I entered the wrong shipping address.
You may cancel your existing order (see above) and make a new order with the correct shipping address. We are however unable to guarantee that your items remain in stock while you place a new order.